Frequently Asked Questions

Answers to common questions about plumbing, gas, HVAC, and electrical service across the DMV. Don't see your question? Call us at 1-866-477-6190.
our services

What we handle across plumbing, gas, HVAC, and electrical.

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What HVAC services do you offer?

Just about anything HVAC. Heat pumps, furnaces, central AC, ductless mini-splits, boilers, radiant heat, and geothermal. We install new systems, repair what you have, replace what's worn out, and run seasonal tune-ups. NATE-certified technicians on every job. If your system goes down after hours, give us a call and we'll get someone out.

Do you install and replace heat pumps, furnaces, and AC systems?

Yes. Fresh Air installs and replaces gas furnaces, electric and dual-fuel heat pumps, central air conditioners, ductless mini-splits, boilers, and geothermal systems across Richmond, Henrico, Midlothian, Mechanicsville, and the surrounding communities. We size the equipment to your home, handle the permitting and inspection, and back the work with manufacturer and labor warranties. Free written estimates on every installation.

What indoor air quality services do you offer?

Indoor air can be up to five times more polluted than outdoor air, so we treat it as a separate trade. We install and service whole-home filtration, UV purification, energy recovery ventilators, humidifiers, dehumidifiers, smart ventilation, and attic radiant barriers. We also do full duct cleaning, duct sealing, and dryer vent cleaning. If anyone in the house has allergies, asthma, or chronic congestion, this is where to start.

Do you offer geothermal heating and cooling?

Yes. Geothermal is one of the most efficient systems on the market. It can cut heating and cooling energy use by up to 70% compared to a standard furnace and AC. We design and install geothermal systems for Richmond-area homes, including the loop field, indoor equipment, and electrical tie-in, all under one project. Geothermal also qualifies for substantial federal tax credits and Virginia utility incentives.

Do you service plumbing and electrical too?

Yes. In addition to HVAC and indoor air quality, Fresh Air handles plumbing repair and installation (including water heaters), electrical installation and repair, and electrical panel maintenance. That means kitchen remodels, basement finishes, and whole-home upgrades that touch multiple trades can run under one contractor, one schedule, and one point of contact instead of coordinating three.

Do you offer multi-family housing services?

Yes. Fresh Air has a dedicated multi-family division serving apartment complexes, condos, townhome communities, and larger residential buildings throughout the greater Richmond area. We handle unit-by-unit HVAC service, central system installation, duct cleaning, indoor air quality upgrades, and emergency repair. Property managers can set up a custom maintenance contract for scheduled tune-ups, priority response, and turnover-ready unit prep.

pricing

Cost expectations, free estimates, financing, and specials.

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Do you offer free estimates?

Yes. Estimates on installation and replacement projects are always free, whether it's a new HVAC system, water heater, electrical panel, indoor air quality equipment, or full-system upgrade. Diagnostic visits on existing equipment may have a small service call fee. If you move forward with the repair, that fee gets credited to the work.

How much does a new HVAC system cost in Richmond?

Pricing depends on system type (heat pump, gas furnace plus AC, dual fuel, geothermal), size, efficiency rating, ductwork condition, and any indoor air quality add-ons. As a rough range for the Richmond area, a standard heat pump replacement runs roughly $7,000 to $12,000 installed, a furnace plus AC split typically runs $8,000 to $14,000 installed, and high-efficiency or variable-speed systems can run higher. Geothermal is its own conversation. We provide a free written, itemized quote after an in-home assessment.

How much does heat pump or AC installation cost?

A straightforward heat pump replacement in the Richmond area typically falls between $7,000 and $12,000 installed, depending on tonnage, SEER2 rating, and any duct modifications needed. A standalone AC replacement on an existing system usually runs $5,500 to $9,500. Higher-efficiency variable-speed models cost more upfront but qualify for federal tax credits and Dominion Energy rebates that bring the net cost down significantly.

Do you offer financing on larger projects?

Yes. We offer financing on qualifying installation projects, including HVAC systems, water heaters, geothermal, electrical panel upgrades, and major indoor air quality equipment. We'll walk you through the options, including 0% promotional terms for qualified buyers, when we hand you the estimate.

Do you charge a service call or diagnostic fee?

Installation quotes are always free. For diagnostic visits on existing equipment, a small service call fee may apply, which is credited toward the cost of any repair you authorize. Emergency and after-hours calls may include an emergency dispatch fee, which we disclose up front before sending a technician.

What are your current specials and discounts?

Current promotions are listed on our Specials page. Recurring offers include a seasonal HVAC tune-up at promotional pricing, discounts on energy-efficient HVAC installations, gas fireplace inspections, and whole-house plumbing inspections. Pricing changes seasonally, and we periodically offer additional discounts for first-time customers, repeat clients, and bundled service projects.

service areas

Where we work, how to schedule, and our hours.

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What areas in Virginia do you serve?

We serve homes, multi-family buildings, and small businesses across the greater Richmond area. That includes Richmond, Henrico, Glen Allen, Midlothian, Mechanicsville, Chesterfield, New Kent, Montpelier, Ashland, and the surrounding communities. If you're within roughly 45 minutes of Mechanicsville, give us a call. We probably cover you.

Do you serve Mechanicsville, Glen Allen, Midlothian, and the rest of Greater Richmond?

Yes. Mechanicsville is home base for Fresh Air, and Glen Allen, Midlothian, Richmond, Henrico, Chesterfield, New Kent, Montpelier, and Ashland are core service areas. We're on jobs in these communities every week and frequently have a technician already nearby when you call.

Are you licensed in Virginia?

Yes. Fresh Air holds active Virginia state contractor licenses (2710051155 and 2705143403) for HVAC, plumbing, and electrical work. Our team is NATE-certified, and we carry full general liability and workers' compensation insurance. Proof of license and insurance is available on request.

How do I schedule service?

Three ways. Call 804-730-1999, submit a request through the online form, or use the online scheduler on the Book Online page. For emergencies like no heat in winter, no AC in summer, a suspected gas leak, or a water leak, call directly so we can dispatch the closest available technician.

Do you offer same-day appointments?

Yes, when technicians are available we offer same-day appointments. Calling first thing in the morning gives you the best shot at a same-day slot during peak season. For emergencies, we work around the schedule to get a tech to you as quickly as possible.

What are your hours of operation?

Standard business hours are Monday through Friday. Phones and online booking are open all day. For HVAC emergencies, we offer after-hours response so you're not stuck without heat or cooling overnight.

emergencies

24/7 response, gas leak guidance, permits and licensing.

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Do you offer emergency HVAC, plumbing, and electrical service?

Yes. We offer emergency response across the Richmond area for heating failures in winter, AC failures in summer, water leaks, water heater failures, electrical issues that trip your panel, and gas-appliance concerns. Whether your furnace died on the coldest night of the year or your AC quit on a 95-degree afternoon, give us a call and we'll get someone out.

What should I do if my heat or AC has stopped working?

Start with the basics. Check the thermostat setting and batteries. Check the breaker panel for a tripped breaker. Check the outdoor unit for visible damage or ice buildup. If none of that gets it running, call 804-730-1999 and we'll dispatch a technician. In freezing weather, open cabinets under sinks on exterior walls and let faucets drip to protect the plumbing while you wait.

What should I do if a pipe bursts in my home?

First, shut off the main water valve to stop the flow. Then turn off electricity to any area where water has reached outlets or panels. Move valuables out of the water's path. Once the immediate damage is contained, call us at 804-730-1999 for emergency response. The faster you can stop the leak, the less damage you'll deal with. Water from a burst supply line spreads fast.

How quickly can you respond to an emergency in the Richmond area?

It depends on the time of day, the weather, and how far you are from the nearest available technician. Most emergency calls in our core service areas (Mechanicsville, Glen Allen, Henrico, Richmond, Midlothian, and Chesterfield) get an on-site technician within 1 to 3 hours, often faster during business hours. We dispatch the closest tech to keep response times short.

Do you pull permits and coordinate inspections?

Yes. For any work that requires a permit (most full system replacements, gas line work, electrical panel upgrades, and major HVAC installs), we pull the permit, schedule the inspection, and meet the inspector on site. Working with a licensed contractor who handles permits properly is what keeps your homeowner's insurance valid, and what protects you when you sell the home.

Are you fully licensed and insured?

Yes. We're fully licensed and insured in Virginia. Our active state contractor licenses are 2710051155 and 2705143403. Our HVAC technicians are NATE-certified, and we carry general liability and workers' compensation insurance. Proof of license and insurance is available on request, and many of our multi-family property management partners require it on file.

Let's Talk

Our experienced team can handle all of your questions. Send us a message.

Hours: M-F 7am-5pm

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