©2026 Fresh Air Heating, Cooling & Indoor Air Quality. All rights reserved. A Trades Mosaic Company, designed by RMH Websites.
Effective Date: 5/30/26
Last Updated: 5/30/26
These Terms of Service ("Terms") govern your use of freshairva.com (the "Site") and any heating, cooling, indoor air quality, plumbing, or electrical services performed by Fresh Air Heating, Cooling & Indoor Air Quality ("Fresh Air," "we," "us," or "our").
By visiting the Site, submitting a contact form, calling or texting us, scheduling service, or accepting any work performed by us, you agree to be bound by these Terms and our Privacy Policy. If you do not agree, do not use the Site or our services.
You must be at least 18 years old and legally authorized to enter into agreements on your own behalf or on behalf of the property owner to use the Site or request service. By contacting us about service at a property, you represent that you are the owner of the property or have the owner's authorization to request work on that property.
Fresh Air provides heating, cooling, indoor air quality, plumbing, and electrical installation, repair, and maintenance services to residential and multi-family customers in the greater Richmond, Virginia area. We hold active Virginia state contractor licenses 2710051155 and 2705143403, and our technicians are NATE-certified.
Service availability, response times, and pricing vary by location, time of day, and current demand. We reserve the right to refuse, decline, or discontinue service to any property or customer.
Quotes, estimates, and pricing examples on our Site or in conversation are for informational purposes and are not binding until provided in writing for a specific project. A binding price is established only when we provide a written estimate or work order for your specific scope of work and you accept it.
Final pricing may differ from initial estimates if:
The scope of work changes after the estimate is provided.
Hidden conditions are discovered during the work (such as pre-existing damage, code violations, or non-standard equipment).
Materials, parts, or labor costs change between the estimate and the start of work.
Additional permits, inspections, or third-party services are required.
We will inform you of material changes to the estimate before proceeding with additional work. You are responsible for the cost of work you have authorized in writing or verbally.
Appointments may be booked by phone at 804-730-1999, through our online contact form, or through our online scheduler. Appointment windows are estimates and may shift depending on the duration of earlier jobs, traffic, weather, and emergency calls.
If you need to cancel or reschedule, please give us at least 24 hours' notice. Cancellations or no-shows with less than 24 hours' notice may be subject to a cancellation fee, particularly for after-hours or emergency appointments.
Emergency dispatch and after-hours appointments may carry additional dispatch or emergency response fees, which we will disclose before dispatch.
You agree to:
Provide accurate information about the service required and the condition of the property.
Ensure safe and reasonable access to the property and the work area at the scheduled appointment time.
Disclose any known hazards (asbestos, lead paint, structural issues, pets, etc.) before work begins.
Make decisions about authorized work in a timely manner so we can complete the job efficiently.
Pay invoices on time per the terms agreed at the start of work.
Failure to meet these obligations may result in additional fees, schedule delays, or the suspension or termination of service.
For work requiring permits (water main, gas line, panel upgrades, major HVAC installations, and certain other projects), we will obtain the permit on your behalf, schedule the required inspections, and meet the inspector on site. Permit fees are typically passed through to you at cost unless otherwise agreed in the written estimate.
You acknowledge that work that should have been permitted but was not (whether performed by us or another contractor) may affect your homeowner's insurance, resale value, and ability to pass future inspections. We strongly recommend permitting all work that legally requires it.
Payment is due upon completion of the work unless other terms are agreed in writing. We accept the payment methods disclosed at the time of service.
Invoices not paid within thirty (30) days of the invoice date may accrue interest at the maximum rate permitted by law and may be referred for collection. You agree to reimburse us for reasonable costs of collection, including attorney's fees, where permitted by law.
Fresh Air warrants the labor on its installation and repair work for one (1) year from the date of completion, unless a different period is specified in your written estimate or work order. If our workmanship fails during the warranty period under normal use, we will repair or replace the affected work at no cost to you.
This warranty does not cover:
Parts, fixtures, or equipment, which are covered by the manufacturer's warranty (we will assist with manufacturer warranty claims where reasonable).
Damage caused by misuse, abuse, neglect, accident, or unauthorized modifications.
Damage caused by third parties, including other contractors who work on the same systems after us.
Pre-existing conditions disclosed before the work began.
Normal wear and tear.
Damage caused by acts of nature, freeze damage, power surges, or water quality issues outside our control.
Cosmetic issues not directly tied to the work performed.
Warranty claims must be submitted within the warranty period and verified by our technician before any repair is performed.
EXCEPT FOR THE WORKMANSHIP WARRANTY IN SECTION 9, THE SITE, ALL CONTENT ON THE SITE, AND ALL SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED. We do not warrant that the Site will be uninterrupted, error-free, or free of viruses or other harmful components. We do not warrant that information on the Site (including service descriptions, FAQs, pricing examples, and case studies) is accurate, complete, or current at any specific time.
To the maximum extent permitted by law, we disclaim all warranties not expressly stated in these Terms, including implied warranties of merchantability, fitness for a particular purpose, and non-infringement.
To the maximum extent permitted by law, Fresh Air and its owners, employees, contractors, and affiliates are not liable for:
Indirect, incidental, consequential, special, or punitive damages.
Loss of business, lost profits, lost data, or loss of use of any property.
Damages arising out of any third-party services, products, or content.
Damages arising out of conditions that existed before our work began.
Our total liability for any claim arising out of or relating to these Terms or any service we performed, regardless of the form of the action, will not exceed the amount you paid us for the specific service giving rise to the claim.
Nothing in these Terms limits liability for fraud, willful misconduct, or any liability that cannot be limited by law.
You agree to indemnify and hold harmless Fresh Air and its owners, employees, contractors, and affiliates from any claim, demand, loss, liability, damage, or expense (including reasonable attorney's fees) arising out of:
Your breach of these Terms.
Your violation of any law or the rights of a third party.
Any inaccurate information you provided to us.
Any condition of the property that you failed to disclose.
Your unauthorized use of the Site or our services.
All content on the Site, including text, graphics, logos, photos, videos, case studies, and software, is owned by Fresh Air or used with permission, and is protected by U.S. and international copyright, trademark, and other intellectual property laws.
You may view, download, and print Site content for your personal, non-commercial use. You may not copy, modify, distribute, sell, or use Site content for any commercial purpose without our prior written permission.
The "Fresh Air" name and any associated logos are our trademarks. You may not use them without prior written permission.
If you submit information through our contact form, by text, by review, by social media, or by any other method, you grant Fresh Air a non-exclusive, royalty-free, worldwide license to use that information to provide service to you, improve our business, and (with your permission) display reviews or testimonials on our Site or marketing materials.
You agree that any submissions you make are accurate, your own, and do not infringe the rights of any third party.
You may not:
Use the Site or our services for any unlawful purpose.
Misrepresent your identity, the property, or the work needed.
Attempt to interfere with, disrupt, or gain unauthorized access to the Site or our systems.
Use automated tools, bots, or scrapers on the Site without our written consent.
Submit false reviews or impersonate another customer.
Use our trademarks, content, or photos without permission.
Harass, abuse, or threaten our employees or contractors.
The Site may link to third-party websites and services, including booking platforms, payment processors, review sites, and others. We are not responsible for the content, policies, or practices of those third parties. Use of third-party services is governed by their own terms.
These Terms and any disputes arising out of them are governed by the laws of the Commonwealth of Virginia, without regard to its conflict of laws principles.
Before filing any formal legal action, you agree to first contact us at 804-730-1999 to attempt to resolve the dispute informally. Most issues can be resolved with a direct conversation.
If we cannot resolve a dispute informally within thirty (30) days, you and Fresh Air agree that any dispute arising out of these Terms or any service we performed will be resolved through binding arbitration administered by the American Arbitration Association under its Consumer Arbitration Rules. The arbitration will take place in Hanover County, Virginia, or another location mutually agreed in writing.
This arbitration agreement does not prevent either party from bringing a small-claims action in an appropriate small-claims court, or from seeking emergency injunctive relief in court.
You and Fresh Air each waive any right to a jury trial and any right to participate in a class action or class-wide arbitration related to these Terms or any service we performed.
If any provision of these Terms is found unenforceable, the remaining provisions will remain in full force and effect.
Our failure to enforce any provision of these Terms is not a waiver of that provision or any other provision.
You may not assign or transfer these Terms or any rights under them without our prior written consent. We may assign these Terms in connection with a sale, merger, or other business transaction.
These Terms, together with our Privacy Policy and any written estimate or work order signed by you and Fresh Air, constitute the entire agreement between you and Fresh Air about your use of the Site and any services we perform.
We may update these Terms from time to time. The "Last Updated" date at the top of these Terms will reflect the most recent revision. Continued use of the Site or our services after a change means you accept the revised Terms.
Questions about these Terms should be directed to:
Fresh Air Heating, Cooling & Indoor Air Quality
Phone: 804-730-1999
Email: office@freshairva.com